Terms and Conditions

(As of 15.06.2023)

1. Delivery

Agreed delivery dates refer to the provision of the goods for handover or shipping at the factory or distribution warehouse. Our delivery obligation is suspended as long as execution documents and all necessary or appropriate documents for the execution of the order have not been provided or information has not been given. 

Delivery is made free curbside (street edge) to the delivery address specified by the customer. Delivery to the front door, into the garden, or into the apartment, as well as assembly of the goods, are not part of the delivery.

The customer is responsible for ensuring that the delivery location is accessible by a truck. If access is not possible, delivery will be made to the nearest location accessible by a truck.

The transport of the goods from the curb to the final placement location is the responsibility of the customer.


2. Warranty

a) Insofar as there is a warranty-relevant defect, the customer has the legally defined rights. Complaints about defects must be made within 10 working days after receipt of the goods; late complaints cannot be accepted.

b) GORILLER (Living Handel GmbH) is liable for intent, gross negligence, and in cases of deceit without limitation. In cases of slight negligence, GORILLER is liable only if it has violated an obligation that is essential for achieving the contractual purpose, limited to the typical, foreseeable damage. Regardless of the basis of the claim, GORILLER assumes no further liability unless otherwise agreed between the parties.As far as the liability of  GORILLER is limited or excluded, the personal liability of the fulfilling and performing agents of GORILLER is also limited or excluded.

c) The appearance of the delivered products may differ slightly from the images on the website and/or in online shops due to material reasons or due to the technical representation possibilities. If product sizes, tolerances, etc. deviate from the specifications on the data sheets, this does not constitute a defect, unless the goods are not suitable for ordinary use due to this deviation, or do not have the characteristics that are usual for items of the same kind.

d) Surfaces of the offered products may show individual welding seam residues, glue residues, and similar processing-related residues due to hand finishing. Likewise, there may be minor impairments of the surface (scratches, dents, etc.) at these points.) not always avoidable. Such

deviations are to be tolerated by the customer if the proper use is not impaired. Minor surface scratches and small dents may occur due to production. The delivered goods are considered to be in accordance with the contract if they correspond to the essential details of the product specification.

e) In any case, we must be given the opportunity to examine the defect ourselves and/or through professionals commissioned by us; these rights are granted to us as long as the customer does not credibly demonstrate that immediate action was necessary due to imminent danger. The assumption of costs for externally commissioned experts requires a written agreement in each individual case. To remedy legally reported defects in the products we supplied, we can choose either to rectify the issue or to deliver replacement (parts).This right of choice must be exercised immediately, at the latest one week after clarifying the facts, by declaration to the customer. If replacement deliveries or corrections fail or require an unreasonable effort, only a reduction of the purchase price can be demanded after installation.

All further claims of the customer, including those for damages, are expressly excluded unless mandatory provisions oppose this, unless they are based on the absence of guaranteed properties, fraudulent concealment of defects, or intentional or grossly negligent behavior.


3. Consultation

a) Technical consultations are not part of the delivery contract; they are only binding if they are made in writing. They do not exempt the customer from the obligation of proper and expert processing of our products.


4.Final provisions

If individual provisions of these terms and conditions are or become legally ineffective in whole or in part, the validity of the remaining regulations shall not be affected.



Right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reasons.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us

Living Handel GmbH
Erpestraße 47
33649 Bielefeld 
Contact

by means of a clear declaration (z.B. a letter sent by post, fax, or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

Consequences of Withdrawal
If you withdraw from this contract, we will refund you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive your notice of withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.

We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the costs of returning the goods.

End of the cancellation policy