Terms of service

(As of June 15, 2023)

1st delivery

Agreed delivery dates refer to the goods being ready for handover or shipment at the factory or distribution warehouse. Our delivery obligation is suspended until we have received all necessary or expedient documentation for the execution of the order, or until we have been provided with the required information. 

Delivery is made to the curb (street edge) at the delivery address specified by the customer. Delivery to the front door, into the garden or apartment, as well as assembly of the goods, are not included in the delivery.

The customer is responsible for ensuring that the delivery point is accessible by truck. If access is not possible, delivery will be made to the nearest location accessible by truck.

The customer is responsible for transporting the goods from the curb to the final installation location.


2. Warranty

a) If a defect covered by warranty exists, the customer has the legally stipulated rights. Complaints regarding defects must be made within 10 working days of receipt of the goods; late complaints cannot be accepted.

b) GORILLER (Living Handel GmbH) is liable without limitation for intent, gross negligence, and fraudulent misrepresentation. In cases of slight negligence, GORILLER's liability is limited to the typical, foreseeable damages, provided it has breached a duty that is essential for achieving the purpose of the contract. Regardless of the legal basis for the claim, GORILLER assumes no further liability unless otherwise agreed between the parties. To the extent that liability is limited by Where GORILLER's liability is limited or excluded, the personal liability of its agents and subcontractors is not affected. Gorillera are also limited or excluded.

c) The appearance of the delivered products may differ slightly from the images on the website and/or in online shops due to material limitations or technical limitations in display capabilities. Deviations in product sizes, tolerances, or similar specifications from the data sheets do not constitute a defect unless, due to these deviations, the goods are unsuitable for their ordinary use or do not possess the qualities that are usual for goods of the same type.

d) Due to the manual finishing process, the surfaces of the offered products may exhibit individual weld seam residues, adhesive residues, and similar processing-related residues. Likewise, minor surface imperfections (scratches, dents, etc.) are not always avoidable in these areas.

Deviations are to be tolerated by the customer if they do not impair proper use. Minor surface scratches and small dents may occur due to the manufacturing process. The delivered goods are considered to conform to the contract if the essential details of the product specification are met.

e) In any case, we must be given the opportunity to investigate the defect ourselves and/or have it investigated by experts commissioned by us; we are entitled to these rights unless the customer credibly demonstrates that immediate action was necessary due to imminent danger. The assumption of costs for externally commissioned experts requires a separate written agreement in each individual case. To remedy legitimately claimed defects in the products we have delivered, we may, at our discretion, either repair the product or supply replacement parts. We must exercise this right of choice immediately, and at the latest one week after clarification of the facts, by notifying the customer. If replacement deliveries or...If improvements are not possible or require disproportionate effort, then only a reduction in the purchase price can be demanded after installation.

All further claims of the customer, including claims for damages, are expressly excluded (unless mandatory regulations stipulate otherwise), unless they are based on the absence of warranted characteristics, fraudulent concealment of defects or intentional or grossly negligent conduct.


3. Consultation

a) Technical advice is not part of the delivery contract; it is only binding if provided in writing. It does not release the customer from the obligation to process our products properly and professionally.


4. Final Provisions

Should individual provisions of these terms and conditions be or become wholly or partially legally invalid, the validity of the remaining provisions shall not be affected.



Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us

Living Handel GmbH
Erpestraße 47
33649 Bielefeld 
contact

by means of a clear declaration (z.B. You must inform us of your decision to withdraw from this contract (e.g., by letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

Consequences of revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the costs of returning the goods.

End of the cancellation policy